FAQs

Frequently Asked Questions (FAQs)


What should I do if I forgot my member ID/password?

Your Member ID is your email address within the organization. If you can’t remember your password, use the Forgot Password page to reset it.

My member ID (Email) and password does not work. What should I do?

Contact pass.support@wichita.edu Technical support is available during business hours 8:00 am - 5:00 pm (CST).

How can I reset my password?
  1. a. You can change your password by going to Change Password dropdown menu from the top of the page.
  2. b. If you don’t remember your password, use forgot password to reset it.
  3. c. If you still have a problem in signing in, please contact us at pass.support@wichita.edu.
This is my first time visiting the website. How can I get access?

Your account has been set up by your organization’s administrator. Click on Create password and follow the guided steps to get started.

What are the guidelines to prepare the video for upload?

It is recommended that you compress the video before uploading. All of the following video file parameters must be met prior to attempting to upload into PASS.


File extension allowed: MP4 or MOV

Max file size allowed: 600 MB

Max video length: 15 minutes

Resolution: 1280 x 720

Why can’t I hear the audio on the video?

Before trying the following methods, please ensure that the sound output on your device is working and the video recorded with sound.


Method 1: Unmute the video

It is possible that the video sound is turned off. Look for the sound icon on the playbar, check to see if tthere is a “\” showing on the speaker icon. If yes, click on it to unmute the sound.


Method 2: Use a different browser

Try to watch the video in a different browser.

Why can’t I see the video?

Method 1: Use a different browser

Try to watch the video in a different browser.


Method 2: Check the video guidelines

Confirm that all of the following video file parameters must be met prior to attempting to upload into PASS.


File extension allowed: MP4 or MOV

Max file size allowed: 600 MB

Max video length: 15 minutes

Resolution: 1280 x 720